Return and refund policy

Return & Refund Policy

At Pet Source 1901, your satisfaction is important to us.

We want you and your pets to have a positive shopping experience. This Return & Refund Policy explains our guidelines for returns, replacements, and refunds.

Please review the information below to understand our process.

1. Return Requirements

We offer a 30-day return window after your order has been delivered.

To qualify for a return, items must meet the following conditions:

  • The product must be in the same condition as when received

  • The item must be unused and free from damage caused after delivery

  • The product should include original packaging and accessories when applicable

  • Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be accepted.

2. How To Request A Return

To begin the return process, please contact our customer support team:

📧 Email: service@dhdgbd2vip.com

Please include:

  • Your order number

  • Product details

  • Reason for the return

  • Photos or supporting information if needed

Once your request is reviewed and approved, we will provide further instructions regarding the return process.

Important:
Please do not send items back before receiving return authorization from our team. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If your package arrives damaged, you receive the wrong item, or there is a product quality issue, please contact us as soon as possible.

Our team will review the situation and work with you to find the best solution.

For faster assistance, please provide photos of the item and packaging.

4. Items That Cannot Be Returned

Some products may not be eligible for return due to safety, hygiene, or product protection reasons.

Non-returnable items may include:

  • Used pet products

  • Opened consumable items

  • Personalized or customized products

  • Items damaged due to improper use

  • Clearance or final sale products

Shipping fees paid during checkout are generally non-refundable unless the issue was caused by an error on our part.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you need a different item, size, or replacement product, the easiest solution is:

  1. Request a return for the original item

  2. Wait for return approval

  3. Place a new order for the replacement product

This helps ensure your replacement is processed as quickly as possible.

6. International Orders

For customers outside the United States, return requests may be subject to additional shipping requirements depending on the destination.

Customers are responsible for following return instructions provided by our support team.

Please contact us before sending any international returns.

7. Refund Process

Once your returned item has been received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

  • The payment will be returned to your original payment method

  • Refund processing may take up to 10 business days

  • Your bank or payment provider may require additional time to reflect the refund

If you have not received your refund after the processing period, please contact us for assistance.

8. Return Shipping Address

Please contact Pet Source 1901 before returning any items.

A return authorization is required before shipping your package.

Return Address:

Pet Source 1901
1901 W 8th St Ste B
Los Angeles, CA 90057
United States

Contact Us

If you have any questions about returns, refunds, or order issues, please reach out to our customer support team:

Pet Source 1901
📧 Email: service@dhdgbd2vip.com
📞 Phone: +1 (646) 327-5653

Thank you for choosing Pet Source 1901.

We are committed to providing reliable products and a smooth shopping experience for you and your beloved pets.