Shipping Policy

At Pet Source 1901, we understand that receiving your pet’s essentials safely and on time is an important part of your shopping experience.

This Shipping Policy explains how we prepare, ship, and deliver your orders, helping you understand what to expect from the moment you place your order until it arrives at your door.

Our Shipping Commitment

Pet care should be simple and convenient.

To provide a wider selection of quality pet products while keeping prices accessible, Pet Source 1901 works with trusted fulfillment partners and carefully selected suppliers.

Our fulfillment approach allows us to:

🐾 Provide practical and reliable pet essentials

🐾 Offer competitive prices without unnecessary retail costs

🐾 Improve efficiency while reducing unnecessary inventory waste

Every order is prepared with attention and care because we know these products are for the pets you love.

1. Order Processing & Shipping Fees

Every order placed with Pet Source 1901 goes through a preparation and quality-check process before shipment.

Order Processing Time:

Please allow 1–3 business days for order verification, processing, packaging, and shipment preparation.

During busy periods such as holidays or promotional events, processing times may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and destination during checkout.

Free shipping promotions may be available on selected orders or campaigns.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping method, and fulfillment availability.

Please note that estimated delivery windows are approximate and do not represent guaranteed arrival dates.

Unexpected delays may occur due to weather conditions, carrier operations, holidays, or customs processing.

3. Order Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

• Tracking information may take 24–72 hours to become active after shipment

• Package movement updates may occasionally be delayed while in transit

• Your order is still progressing even if tracking updates are temporarily unavailable

If you have any concerns about your shipment, our support team is happy to help.

4. Customs, Duties & International Fees

For international shipments, additional customs charges, import duties, or local taxes may apply depending on your country’s regulations.

Please note:

• Customers are responsible for any customs fees or import charges required by their local authorities

• Pet Source 1901 is not responsible for delays caused by customs inspections or clearance procedures

• Customs policies vary by destination and are controlled by local authorities

5. Address Changes & Order Cancellation

We begin preparing orders shortly after purchase to ensure fast processing.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible at:

📧 service@dhdgbd2vip.com

Requests must be submitted within 12 hours of placing your order.

Once your order has entered the fulfillment or shipping process, changes or cancellations may no longer be available.

6. Lost, Damaged, or Incorrect Orders

We want every customer and pet to have a positive experience.

Damaged Packages

If your order arrives damaged:

Please contact our support team and provide photos of the package and item within 72 hours of delivery.

We will review the issue and provide an appropriate solution.

Lost Packages

If your shipment is confirmed lost by the carrier:

We will work with you to resolve the issue and help arrange a suitable replacement or solution.

Customer Support

If you have any questions regarding your shipment, order status, or delivery information, please contact us:

Pet Source 1901
📧 Email: service@dhdgbd2vip.com
📞 Phone: +1 (646) 327-5653

Thank you for choosing Pet Source 1901.

We appreciate your trust and are committed to delivering a smooth shopping experience for you and your beloved pets.